Three engagements. Each one sized to what you actually need right now.
Whether you need a clear picture of one process, a broader look across your operations, or support building a lasting improvement habit — there's a starting point here.
Back to HomeBefore any recommendation, we look carefully at what's actually happening
Our approach is built on observation and conversation with the people doing the work. We review documents, sit in on handoffs, and ask straightforward questions before drawing any conclusions.
Everything is documented in plain language and agreed with your team as we go. This means the output reflects reality, not a polished version of it — and your team recognises it as their own.
Observe & document
Watch how work moves through your organisation
Analyse & discuss
Identify where time and effort quietly drain away
Recommend & prioritise
Clear, effort-weighted list of practical improvements
Hand over & follow up
Outputs yours to keep; follow-up call included
Process Mapping Workshop
A collaborative engagement where we sit with your team to document how work actually flows today. We chart each step, hand-off and waiting point, then highlight where time and effort quietly drain away. The outcome is a clear visual map and a short written summary you can keep and reuse. Suited to small and mid-sized teams wanting a shared, honest picture before any change.
One core process mapped in full
Two to three working sessions over two weeks
Process map, findings note and follow-up call included
Low disruption — sessions planned around your schedule
All outputs handed to you in editable format
Typical process steps
- 01Scoping call — agree the process to map
- 02Session with the team to walk through current flow
- 03Draft map reviewed and corrected with team
- 04Findings note written and delivered
- 05Follow-up call 4–6 weeks later
Operational Review & Improvement Plan
A measured look across several connected workflows to find practical, low-disruption improvements. We review existing documents, observe day-to-day operations and speak with the people doing the work. You receive a prioritised list of recommendations, each with effort and likely benefit clearly noted, so leadership can decide with confidence. Suited to organisations preparing for growth or tidying up after a busy period.
Up to four processes reviewed over four to six weeks
Written report and priority matrix delivered
Presentation to your leadership team included
Recommendations weighted by effort versus impact
Follow-up call and document handover included
What the priority matrix includes
- Each improvement opportunity listed clearly
- Effort estimate: low / medium / high
- Expected benefit: operational, financial, team
- Suggested sequencing for implementation
Continuous Improvement Programme
A longer engagement that helps your organisation build the habit of steady, ongoing refinement. We help set up simple review rhythms, lightweight tracking and a small internal group equipped to keep momentum after we step back. The emphasis is on durable practice rather than quick fixes, with knowledge handed over to your people throughout. Suited to established firms wanting lasting capability.
Three to four months with regular check-ins and coaching
Setup, templates, training sessions and handover pack included
Internal improvement group established and coached
Simple review rhythms embedded in your operations
Your team able to continue independently after handover
Programme phases
- Ph1Assessment and internal group formation (weeks 1–2)
- Ph2Review rhythm setup and first cycle facilitated (weeks 3–8)
- Ph3Coaching and refinement, second cycle (weeks 9–14)
- Ph4Handover, documentation and closing review (weeks 15–16)
Which engagement is right for you?
Use this as a rough guide. If you're unsure, a short conversation is the fastest way to find out.
| Feature | Process Mapping RM 470 | Operational Review RM 2,350 Most common starting point | CI Programme RM 4,650 |
|---|---|---|---|
| Scope | 1 process | Up to 4 processes | Organisation-wide habits |
| Duration | ~2 weeks | 4–6 weeks | 3–4 months |
| Process map | |||
| Written report | Findings note | ||
| Priority matrix | |||
| Internal coaching | |||
| Templates & handover pack | |||
| Follow-up call |
Best for
Teams wanting clarity on one specific workflow before deciding what to change
Best for
Organisations preparing for growth or reviewing operations after a busy period
Best for
Established firms ready to build a lasting internal capability for continuous improvement
Consistent across every engagement
Confidentiality on all projects
Mutual NDA signed before any work begins. Your operational details stay within the project.
Written scope before start
Scope is documented and agreed in writing. Any changes are discussed openly and mutually agreed.
Regular progress check-ins
Scheduled check-in points throughout. You always know where the work stands.
All outputs handed over
Documents, maps and templates delivered in editable formats. Nothing held back.
Data handled with care
Files shared with us are stored securely, used only for the engagement and deleted or returned at close.
Follow-up call in every tier
A scheduled call 4–6 weeks after delivery to check how things are going once the work is being applied.
Not sure which service fits? Let's talk it through.
A short conversation is enough to understand your situation and point you toward the right engagement — or to tell you honestly if none of them fits.
Get in Touch